Effective Date: 10-01-2027
At Zeanax Food, our mission is simple: to provide pure, natural, and high-quality food products that you can trust. Every product is carefully selected and inspected before it reaches you.
If, however, there is an issue with your order, we are here to help.
Our Commitment
Customer satisfaction is important to us. If you receive a product that is damaged, incorrect, or has a genuine quality issue, we will review your request and offer a suitable solution, which may include a replacement, refund, or return.
Eligible for Return, Refund or Replacement
You may be eligible for a return, refund, or replacement if:
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You received the wrong product.
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The product was damaged during delivery.
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The product has a manufacturing or packaging defect.
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The product is expired or close to expiry at the time of delivery (where applicable).
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The product received is significantly different from what was described on our website.
Request Timeframe
To help us resolve your issue quickly, please contact us within 3 days of receiving your order.
Requests submitted after this period may not be eligible for a return or refund.
Required Information
When submitting a request, please provide:
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Your Order Number
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Your Name and Contact Number
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Clear photos or videos showing the issue
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A brief description of the problem
This information helps us investigate and resolve your request as quickly as possible.
Products Must Be Returned
If we request the product to be returned, it should:
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Be in its original packaging whenever possible.
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Not be intentionally damaged or altered after delivery.
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Be returned with all accessories or included items (if applicable).
Non-Refundable Situations
Unfortunately, we cannot offer refunds or returns in the following situations:
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The request is made after the allowed notification period.
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The product has been consumed significantly or is nearly empty.
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Damage occurred due to improper storage, misuse, or mishandling after delivery.
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The customer changes their mind after receiving a correctly delivered product.
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Minor variations in colour, texture, taste, or aroma that naturally occur in pure and natural food products.
Refund Process
Once we receive and review your request:
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We will notify you of the approval or rejection.
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If approved, your refund will be processed through the original payment method or another mutually agreed method.
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Refunds are generally completed within 7–10 business days, depending on the payment provider.
Replacement Policy
If a replacement is more suitable than a refund, we will arrange to send a replacement product as soon as possible, subject to stock availability.
Quality Assurance
Natural food products may have slight variations in colour, size, taste, texture, or aroma depending on the harvest season, region, and natural growing conditions. These natural differences do not indicate a product defect.
Contact Us
If you have any questions regarding our Return, Refund & Replacement Policy, please contact us.
Zeanax Food
Email: support@zeanaxfood.com
Phone: 01951616353
Website: www.zeanaxfood.com
We appreciate your trust in Zeanax Food and are committed to serving you with honesty, quality, and care.